Network Management

Effective as of April 12, 2024

iLines, a division of Lebanon Utilities, (“iLines”, “we,” “our,” or “us”) is committed to an open Internet and supports the following Net Neutrality principles:

  • Transparency
  • NO Blocking of Internet content, subject to reasonable network management as described below
  • NO Throttling of Internet content, subject to reasonable network management as described below
  • NO Unreasonable Discrimination
  • NO Paid Prioritization of Internet content
  • Freedom of Customers to access lawful content
  • Freedom of Customers to use non-harmful applications of their choice
  • Freedom of Customers to attach non-harmful personal devices

 This Open Internet Policy sets forth certain information regarding the policies and practices of iLines and how we manage our networks for broadband internet access service (the “iLines Network”).


iLines’ internet access service is primarily a fixed wireless service (“Service”). Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the Service, including but not limited to foliage, line-of-sight obstructions, the distance between a Customer’s premises and the transmission point, as well as the Customer’s connection of multiple devices to the ILines Network. Although we have engineered the iLines Network to provide consistent high-speed data services, some network management for these scenarios is required, because very heavy data usage by even a few customers at times and places of competing network demands can affect the performance of all Customers.


A. Blocking: Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a Customer from lawful content.

B. Throttling: Other than reasonable network management practices disclosed below, we do not throttle or otherwise degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with iLines.

C. Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

D. Congestion Management: Our Service is provided on a “best efforts” basis and our congestion management practices are in place to ensure that all Customers experience as high quality a service under varying usage periods. We do not impose any additional usage limits for the Service. In a manner consistent with our Privacy Policy, we may monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance the iLines Network. If we determine, in our sole and reasonable discretion, that the manner in which a Customer is using the Service negatively impacts other Customers or the ILines Network, we reserve the right to apply additional congestion management techniques.

E. Application-Specific Behavior: Subject to the qualification that iLines may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, iLines generally treats all lawful applications However, we reserve the right to block or limit access to any applications, ports or protocols that we determine, in our sole and reasonable discretion, may expose the ILines Network to potential legal liability, harm the ILines Network or otherwise interfere with or impair the experience of other Customers on the ILines Network. The ILines Network may also not support certain high- bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.

F. Device Attachment Rules: Generally, you do not need approval to connect a third- party device to the iLines Network. iLines does not limit the types of devices that can be connected to the iLines Network, provided they are used for lawful purposes and do not harm the iLines Network, violate our Service Agreement, or harm other users of the iLines. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to the iLines Network negatively impacts other users or the ILines Network, or may expose us to potential legal liability, we reserve the right to limit or restrict Customers’ ability to connect such type of device to the iLines Network. If you need technical support services to assist you in the installation and configuration of third-party devices, please contact us or visit

G. Security: We have taken reasonable physical, technical, and administrative safeguards to protect the integrity and operations of the iLines. For certain residential Customers where we own the equipment, we block certain ports to protect web interfaces. We monitor the iLines Network for security threats and may prohibit certain activity on the iLines Network that we may deem, in our sole and reasonable discretion, poses a potential risk to the iLines Network or to other Customers. Triggering conditions include but are not limited to denial of service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent. If we notice excessive Customer connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of the iLines Network or use by other Customers, we will attempt to notify the Customer to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any Customer traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the iLines Network or to other Customers, or may expose us to potential legal liability.


Specific Service fees and rates for an individual Customer are available through the iLines Website.

A. Service Description and Pricing: Links to a current description of the categories of Internet access service offered to residential and business Customers are available here, including pricing, expected and actual access speed and latency, and the suitability of the service for real-time applications:

Additional information on pricing and Services can be obtained by calling 765-482-8881.

B. Impact of Non-Broadband Internet Access Service Data Services (also known as “Specialized Services”): We do not offer data-related Specialized Services to Customers that will affect the last-mile capacity available for, and the performance of, our broadband Internet access Service offering.

C. Various Fees. We will assess the following fees for our Service, where applicable. Please see our Service Agreements for pricing details.

  1. Installation Fee: Varies based on Service type chosen
  2. Late Fee: 3% of all amounts outstanding
  3. Cancellation Fee: $0.00
  4. Service Call Fee: $60.00/hr + parts
  5. Trip Charge: $30.00
  6. Reconnection Fee for Terminated Service Due to Non-Payment: $30.00
  7. Collections Customer Returning to Service: Fees based on collection
  8. ACH Overdrawn Check Fee: $25.00

D. Network Speeds: iLines offers a standard range of wireless download speeds to residential and small business/home office Subscribers varying from 5 Mbps to 200Mbps and to commercial Customers up to 500Mbps. The iLines Network is designed to support these speeds to help ensure that every Customer receives the speeds to which they have subscribed. iLines, however, cannot guarantee speeds at all times, as there are many factors and conditions beyond iLines’s control that can affect Internet performance. Some of these external factors and conditions are:

  1. Performance of Subscriber computer and/or router
  2. Type of connection to Subscriber’s own equipment (i.e., Wi-Fi)
  3. Congestion of websites and services on Internet
  4. Website or service limiting speeds on the Internet
  5. Internet and equipment performance outside of the ILines Network
  6. Weather conditions

The iLines Services are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.

E. Acceptable Use: As set forth in the Service Agreements, all of ILINES’s service offerings are subject to the iLines Acceptable Use Policy (“AUP”), which we may from time to time establish or revise. The AUP is available here:

F. Privacy Policy: iLines’s current Privacy Policy is available here: .

G. Redress Options: iLines endeavors to respond to all Customer concerns and complaints in a timely and fair manner. We encourage Customers to contact us at 765-482-8881, or, or postal mail to discuss any complaints or concerns as they arise. Our postal address is Lebanon Utilities, 401 S Meridian St., Lebanon, IN 46052.


 The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website at:

If a Customer believes that we are not in compliance with the FCC’s rules, the Customer may file an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its website at the following address:



 This Open Internet Policy does not affect, alter or otherwise supersede the legal status of cooperative efforts by iLines that are designed to curtail copyright or trademark infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, our Customers and other end users. Furthermore, this Open Internet Policy does not prohibit us from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the City of Lebanon Ordinances 05-07, 07-11, and 08-09 along with the Acceptable Use Policy and Privacy Policy.