Customer Satisfaction Survey

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Customer Satisfaction Survey

Customer Satisfaction Survey

Customer Satisfaction Survey

Please take a few moments to complete this satisfaction survey.

How long have you used iLines?

Less than a month
1-6 months
1-3 years
Over 3 Years
Never used

Please select your primary Internet Usage?

Please select the category that best describes the majority of your Internet usage.

Casual browsing
Email, Fianance, Shopping
Social Media (ie. Facebook, Twitter)
Online Gaming
TV and Movies
Other:

Please select your secondary Internet Usage?

Please select the category that best describes the next highest level of your Internet usage.

Casual browsing
Email, Finance, Shopping
Social Media (ie. Facebook, Twitter)
Online Gaming
TV and Movies
Other:

Overall, how satisfied are you with iLines?

Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A

What aspect of iLines are you most satisfied by?

Quality
Price
Purchase Experience
Installation or First Use Experience
Usage Experience
Customer Service
Repeat Purchase Experience
Nothing

What aspect of iLines are you most disappointed by?

Quality
Price
Purchase Experience
Installation or First Use Experience
Usage Experience
Customer Service
Repeat Purchase Experience
Nothing

What do you like about the iLines?

What do you dislike about iLines?

Thinking of Internet services offered by other companies, how would you rate iLines?

Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
Don't Know

Would you use our iLines in the future?

Definitely
Probably
Not Sure
Probably Not
Definitely Not

Would you recommend iLines?

Definitely
Probably
Not Sure
Probably Not
Definitely Not

Contact Information (Optional)

If you would like someone from iLines to contact you about any comments or questions you mentioned, please provide contact information in the box below.

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